"EC Industry Chaos Map" jointly planned by e-commerce conversion lab and Nihon Net Keizai Shimbun , which will be in its fifth year this season . In the 2020 edition, the second service genre will be " CRM service ". The EC industry continues to develop year by year, and there are many services in each service genre that support EC site operators. This EC industry chaos map aims to map the "now" of the e-commerce industry in an easy-to-understand and comprehensive manner.
Therefore, we will organize the current state of the EC industry as neutrally as possible and comprehensively post all services . If Industry Email List there is a shortage in the map, it will be corrected and updated as appropriate. -commerce industry map CRM special feature Japan Net Economic Newspaper Note In this article, the 2021 latest version of the same content, Chaos Map CRM Service, has already been published. The CRM service is an essential service for increasing marketing effectiveness and solidifying sales on EC sites.
In the past, there were many expensive services that were introduced only to major companies, but in the past few years, it has become possible to introduce it to any range of EC sites, and the base is expanding rapidly. In addition, in order to implement marketing measures widely, some services are absorbing and integrating other companies' services, and their presence is increasing.